Head of Customer Success (m/f/d)

full-time

Your mission

With rich data streams coming from our LiDAR sensors we are creating insights about real world processes in various environments. We want to bundle our application specific efforts in a new customer success structure under your leadership. As our Head of Customer Success (m/f/d), you oversee and shape our team of field application engineers as well as multiple other application specific teams (people analytics, security solutions, volume measurement). Together with these teams you ensure that our state of the art LiDAR sensors and environment perception software get applied successfully on customer sites. You want to create something unique and leave LiDAR traces behind – all over the world? Then join our innovative and future-oriented Blickfeld team!

Your tasks

⟋        You build an effective structure that drives customer projects and ensures their success
⟋        You oversee multiple teams of field application engineers and facilitate experience exchange between them
⟋        You use your creativity to come up with new application fields and to help your teams grow their fields
⟋        You understand and break down customer requirements
⟋        You support the budget, time and milestone planning of customer projects to make them a real business case
⟋        You represent Blickfeld and build long lasting relationships with industry customers
⟋        You align with our sales teams in the prioritization and scoping of customer projects
⟋        You are responsible for all industry applications and customer facing projects

Your profile

⟋        You hold a master’s degree in a technical field (or similar)
⟋        You have at least 5 years of relevant experience in a similar position
⟋        You are experienced in leading projects with different stakeholders including the end-customer
⟋        Having experience in building customer facing structures is a plus
⟋        You have a strong analytical background and you are a creative problem solver
⟋        You have very good communication skills both in German and English

Why Blickfeld?

⟋       Enjoy free beverages and lunch allowance
⟋       Work in a dynamic environment with quick development cycles and flat hierarchies
⟋       Develop ideas and realize them
⟋       Be part of a great team, that lives and breathes technology
⟋       Make the future of mobility a reality today
⟋       We are one team – everybody pitches in
⟋       “Can do” attitude
⟋       Courage to act and to make decisions
⟋       Things can go wrong, that’s ok
⟋       Friendly and constructive behavior
⟋       We stick together and can rely on each other

Contact

We are looking forward to your application with your CV, a short letter of motivation and your references!  
Your contact person: Rolf Wojtech

Interested?

Please send a short letter of motivation, your certificates and your CV. We are looking forward to your application!